The Quality Policy of Fluviserra Serralharia Mecânica, Lda., aims at the satisfaction and needs of its customers and other stakeholders. In this sense, it undertakes the following commitments:
- Guide your expansion and development strategy, supported by a systematic analysis of your context, always aware of business risks and opportunities;
- Continuously raise the quality of its products and services based on strict quality standards and a continuous improvement, always seeking to meet the needs and exceed expectations of customer satisfaction your customers.
- Promote a long, solid and fruitful relationship with all its partners, based above all on values such as mutual trust, proximity and availability, thus reinforcing the increase in added value for all parties involved.
- Promote business opportunities for innovative products and solutions required by your customers.
- Involve your employees in the organics of the organization, promoting the development of a dynamic team with high levels of knowledge and specialized training, whose performance is oriented towards the improvement of the organization’s processes.
- Maintain the ethical and moral requirement in complying with legal and other requirements applicable to the organization.
- Base decisions on the results of the performance evaluation of the Quality Management System.
- Ensure compliance with the Quality Management System.
- Ensure dissemination, implementation and periodic review of this Quality Policy.